Click Fraud Protection

Return Policy

Returns and Damages

How Do I Return My Order?

We make your satisfaction a priority which is why we try to make our return policy as simple as possible. You may return your purchase within 30 days of your order receipt for an exchange or refund of your purchase price excluding our shipping and handling costs and a restocking fee. Most of our products ship free and our outbound shipping costs will still be deducted from your return refund as well. The restocking fee varies from manufacturer to manufacturer, typically between 10% and 30%. **Please note that certain large, heavy items and customized items are ineligible for returns.** Simply email us if you have any questions.

Damaged Goods

If your product arrives damaged and it cannot be fixed with replacement parts, we will pay all return shipping costs and send a replacement to you at no charge. If you do not wish to fix or replace your item, the item can be returned to us under our customary return policy.

Order Errors

If you receive an incorrect product we will remedy the problem and send you the proper item at absolutely no cost to you.

 

After your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable.

To return an item using our Standard Return Policy:

  • Please email sales@bluehen.com and include your original order number, what product(s) you are returning, and your name. You may also call us at 1-888-884-6156. We will give you an RMA number and a return address.
  • Please wrap the package carefully. All returned products must be in original condition and packaging or additional charges may be apply.
  • If possible please email us your return tracking number.
  • It is important that you insure the return package to eliminate any return transit issues.
  • Please Note: We cannot refund shipping and handling unless the return is attributed to an error on our part.
  • After these steps are completed and your return has been inspected for damage we will issue your credit to the card used for the original order.

 

 
Reporting Damaged Orders?

We take great care to insure your order arrives quickly and damage free. If in the unlikely event that an item looks damaged or parts are missing, please notify us as soon as possible. We will make sure to replace your damaged item as quickly as possible at no extra cost to you. Please note the instructions below to be assured that your damaged item is replaced as quickly as possible.

Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If your package has any suspected damage, print "PRODUCT DAMAGED" on the delivery receipt. If external appearance has not indicated damage, but damage is discovered upon unpacking:

  • Concealed damage must be reported within 7 days of delivery. Contact us immediately.
  • Save all packing materials.
  • Immediately call the carrier to inform them and request immediate inspection. Failure to do so will significantly increase the chances of the claim being denied.
  • Confirm you conversations with the carrier in writing.

We wish to make your purchases online as easy as possible and guarantee your satisfaction.

If your product arrives damaged and it cannot be fixed with replacement parts, we will pay all return shipping costs and send a replacement to you at no charge. If you do not wish to fix or replace your item, the item can be returned to us under our customary return policy.

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